Case studies

• Centralize endpoint management to save costs
• Connection of all locations to centralized endpoint management required
• Complexity and workload overwhelm IT team capacity

• Design and implementation of co-management with Intune and MECM
• Connection of all locations in accordance with the roll-out plan
• Long-term support with managed UEM, patch management aaS, software packaging and support

• POS systems should be converted from Linux to Windows
• MECM was chosen to manage the cash registers
• Cash registers must always be highly available, as failure equals loss of revenue

• Preparation of roll-out plan and roll-out of over 8 countries
• Software packaging and roll-out of applications, taking into account high availability
• Patching and hardening of cash register systems
• Second and third level support for branch managers regarding cash registers

• Lack of capacity and expertise for complex MECM environments and application packaging
• A reliable partner was needed for close cooperation with the client manager

• Managed service of the MECM environment
• Takeover of application packaging and software lifecycle management by SOFTTAILOR
• Assumption of product responsibility for >30 applications

• Construction industry with very individual software configurations
• Lack of capacity for the wide range of applications to be packaged

• Provision of packaging guidelines and documentation templates
• Continuous creation of installation routines for specialized applications in PSADT
• Implementation of packaging and project management for OS and UEM migrations

• Application packaging was outsourced to freelancers
• No in-house expertise and capacity
• Customer was worried about Key-Man Risk regarding freelancers and was looking for a reliable partner

• Permanent availability of SOFTTAILOR's packaging team
• Continuous creation of all individual and particularly complex installation routines for specialist applications in PSADT

• Quick implementation of the project device of the future
• Migrating from Matrix42 Empirum to Intune as a cloud-only scenario
• Significant improvement in cyber security required

• Implementation and migration to Microsoft Intune
• Ongoing support: configuration profiles, baselines, autopilot
• System hardening according to CIS benchmark
• Application packaging

• Building a new IT environment due to carve-out
• Building up your own specialized expertise would have been too expensive and too time-consuming

• First, redesign and implementation of the MECM infrastructure in accordance with best practices
• Permanently as a Managed Service: Operation of MECM and Windows Patch Management of Clients

• Internal capacity and expertise do not match the complexity of Ivanti DSM
• Ivanti DSM affected by major data center relocation project in 2024
• Ivanti DSM discontinued for 2026

• Ivanti DSM Managed Service: Operations, Support, and Maintenance
• Seamless integration into the customer's ITIL processes and ticket system
• Adapting infrastructure to meet growing requirements
• Advice on how to deal with the discontinuation and migration of Ivanti DSM

• Ivanti DSM to be replaced with Microsoft Endpoint Configuration Manager
• Customer lacks capacity for migration and subsequent operational packaging
• Looking for a specialist who can therefore handle large volumes

• Migrate software packages from Ivanti DSM to Microsoft Microsoft Configuration Manager using Powershell AppDeploy Toolkit (PSADT)
• Ongoing packaging of new versions and patches

• Chemical industry with a variety of non-standard 3rd party applications and very individual software configurations
• Until now, customers only packaged software themselves in PSADT format for distribution via MECM, but often found this to be too complex and time-consuming
• Looking for a reliable partner for regular application packaging

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• From the customer's request to the first software package and completed process in less than 4 weeks
• Consistent availability of SOFTTAILOR's packaging team ever since
• Continuous creation of individual installation routines for specialized applications in PSADT

• Small IT team needs specialized support to operate MECM
• The team had recognized the importance of standard system hardening, but could not guarantee it themselves

• Managed service for MECM with managed UEM and trouble shooting for international locations
• Adapting the CIS standard to an individual environment
• Regular system hardening as a service in accordance with CIS standards

• Customer was dissatisfied with the speed and expertise of the old service provider
• Intune should be introduced and cyber security significantly improved

• From the 1st Intune workshop to implementation and long-term support
• Establishment and regular updates of security baselines,
• Microsoft Defender for Endpoint Implementation and Managed Service
• SOFTTAILOR as a new go-to partner

• Customer wants to migrate to Intune
• High importance of cybersecurity in a very sensitive environment
• More than 200 applications must always be patched

• Managed service for partially automated continuous updating of applications
• Close integration into the vulnerability management process
• Migrate software packages to Microsoft Intune

• Restructuring should separate the IT department and infrastructure from the existing
• New IT department is being streamlined
• The company is therefore unable to manage 350 applications itself

• Application packaging aaSin close coordination with the internal IT department
• Provision of a customer portal to view status
• Considering high safety requirements